Return and Cancellation Policy

Last updated: December 1, 2025

Thank you for choosing Custom Vibe! Your satisfaction is our top priority. We have designed this policy to ensure a transparent and hassle-free experience if you need to return, refund, or cancel your purchase.

1. Refund and Eligibility Policy

We strive to deliver high-quality products. If you are not completely satisfied with your purchase, you may be eligible for a refund or replacement under the following conditions:

ConditionAction RequiredOutcome
Damaged or DefectiveContact our customer service team immediately.Upon verification, a full refund or replacement will be issued.
Incorrect Item ReceivedNotify us as soon as possible after delivery.We will arrange for the correct item to be shipped, and you may be required to return the incorrect product.

Important Note on Exclusions:

Please be aware that certain items, particularly personalized or customized products, are not eligible for a refund or exchange unless they are verified as damaged or defective upon arrival.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Call our customer service team immediately at +8801533870264. Our team will provide you with all necessary return instructions.
  2. Packaging: Ensure the item is securely packaged to prevent damage during transit.
  3. Processing: Once we receive the returned item and verify its condition, we will promptly process the corresponding refund or replacement.
  4. Refund Method: Refunds will be issued back to your original payment method.

3. Order Cancellation Policy

You may cancel an order, provided the following condition is met:

  • The order has not already been processed or shipped.

To cancel an order, please contact our customer service team immediately at +8801533870264.

Note: If your order has already been processed or shipped, you will need to receive the items and then follow the standard Return Policy guidelines outlined above.

Contact Us

For any questions about our Refund, Return, and Cancellation Policy, please contact us directly:

Phone: +8801533870264